Refund Policy
At Pedal Power Adept, we strive to ensure that our customers are completely satisfied with their electric bicycle purchases. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure a hassle-free experience.
Eligibility for Refunds
You may request a refund if:
- Your electric bicycle is in its original condition, unworn or unused, with all tags and labels attached.
- The request for a refund is made within 30 days of your purchase date.
- Proof of purchase is provided, such as a receipt or order confirmation.
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact our customer service team by emailing us at [email protected] with your order number and reason for the return.
- We will provide you with a return shipping label and instructions on how to send back your electric bicycle.
- Once we receive the returned item and confirm its condition, we will process your refund within 5-7 business days.
Shipping Costs
Please note that original shipping costs are non-refundable. If you received a free shipping offer at the time of your purchase, the shipping costs incurred during the return process will be deducted from your refund amount.
Exclusions
Certain items are non-returnable, including:
- Customized bicycles or accessories that have been modified.
- Bicycles that have been used beyond normal testing.
Contact Us
If you have any questions regarding our refund policy or need assistance with your return, please do not hesitate to reach out to us at:
- Email: [email protected]
We appreciate your understanding and look forward to serving you with the best electric bicycles on the market!